Business people holding a conference, families wanting to enjoy their vacation or a couple wanting to dine in a hotel restaurant - there are various reasons to be a guest at a Book a hotel in Munich to want. The hotel manager is usually responsible for looking after guests from their arrival to their departure. However, this position also has a variety of other tasks to fulfill. Below you will find all the important information about training as a hotel manager.
Hotel specialist training - General information
Recommended school-leaving qualification:
Secondary school leaving certificate
Duration of training:
3 years
Working hours:
Shift work
Location:
Hotels, guesthouses, hostels, inns
The tasks
Hotel specialists are true all-rounders. During training as a hotel specialist, you are therefore familiarized with a wide range of tasks in different areas.
Kitchen work: As a hotel specialist, you have a lot to do in the kitchen. Not only are you well informed about the menu, but you also help out in the kitchen to ensure that all dishes are served on time.
Restaurant work:
The tasks of a waiter are also part of the hotel specialist training:
- Advising guests on their choice of dishes
- Serving dishes
- Bring invoice
- cash in
If the hotel has a terrace or beer garden, you also take care of the guests there. Care is taken to ensure that every guest is catered for and that the outdoor facilities are always in presentable condition.
Housekeeping:
In the hotel management apprenticeship, you also learn how to prepare the rooms for these guests in the best possible way:
- Dusting and floor mopping
- Reupholster beds
- Equip the bathroom with toiletries
Reception:
- Perform check-in
- Inform guests about meal times etc.
- Explain the way to the room
- Answering telephone inquiries
The hotel specialist is also very familiar with the hotel software and knows where the room reservations are stored.
Office work:
The hotel specialist apprenticeship also offers some office tasks:
- Answer online reviews
- Participation in marketing measures
- Organization of events
- Accounting
- Human resources
- Ordering goods
How does training as a hotel specialist work?
Prospective hotel specialists complete a three-year dual training program. This means that the theoretical knowledge is taught at a vocational school and the practical phases take place in the training company.
In the first year of training as a hotel specialist, you attend classes at the vocational school twice a week. In the second or third year of training, attendance at vocational school is limited to once a week.
The practical phases are completed in the hotel. You will pass through several departments, such as reception or the kitchen.
Personal requirements
Prospective hotel managers should have these qualities:
- Openness
- Reliability
- Load capacity
- Confident command of English and preferably other languages
- self-confident, friendly demeanor
- A certain physical robustness is an advantage
Earnings
The wage is regulated by collective agreements, but also depends on the employer. Of course, wages are somewhat lower during the hotel specialist apprenticeship, as you attend vocational school on the side and first have to be fully trained.
Why train as a hotel manager?
The hotel and catering industry is one of the strongest economic sectors in Germany. The choice of employers is therefore correspondingly large. Hotel specialists are also more likely to be hired than restaurant specialists, for example, as a hotel specialist is very familiar with all departments and can be deployed anywhere as required. The opportunities for further training in this field are also very promising. You have the chance to work your way up to head of department or hotel manager - or to set up your own hospitality business as a self-employed person.
Photo © Robert Kneschke - stock.adobe.com
