Unforeseen events can always occur and prevent a planned business trip or a long-awaited vacation. In addition to the trip/flight and transfer, you also have to cancel the hotel. The following explains what you need to know Boutique Hotel Atrium in Munich.
Cancel hotel - possible reasons
... on the part of the traveler
- Dismissal, New workplace
- Illness, accident, death
- Damage to property (fire or water damage to the house or apartment)
... on the part of the hotel
The hotel itself can also cancel bookings. Possible reasons include:
- Overbooking
- Damage to the hotel (e.g. burst pipe or fire damage)
- Hotel closure due to exceptional external circumstances
If the hotel itself cancels the booking, you will usually receive either a full refund or a voucher for another booking of the same value. In the event of exceptional external circumstances such as pandemics or environmental disasters, the hotelier is also released from their obligation to perform and the customer from their obligation to pay.
The hotel must also provide the service described. If you, as a customer, notice any deficiencies on arrival or if these become apparent during your stay, you can also cancel the hotel (usually free of charge).
However, the cancellation of a major event, which is the reason for the hotel booking, does not entitle the guest to cancel free of charge. Only if this event has been agreed as the business basis for the accommodation contract, e.g. when booking a special event package from the corresponding hotel, can a cancellation be made free of charge in the event of cancellation.
How do I cancel a hotel booking?
Whether you are a Book a hotel in Munich or abroad - In principle, a hotel booking is a contract between the hotel and you, which you generally have to fulfill. Of course, you also have the option of withdrawing from this contract if necessary. However, this is not entirely without effort and cost.
Cancellations are regulated individually by each accommodation. It is therefore helpful to take a look at the general terms and conditions of the hotel you have booked. They usually explain in detail all the conditions for canceling a booking.
Cancellation can usually be made without giving reasons. However, reasons and supporting documents must always be provided to the travel cancellation insurance company, if one has been taken out. Contact the hotel and provide all details and explain that you have to cancel the reservation.
If you have booked directly with the hotel in question, you must also cancel via that hotel. If you have booked your accommodation through a tour operator, the cancellation must be handled by the tour operator in accordance with their cancellation conditions.
Cancel hotel - money back?
Cancellation fees are usually charged if you cancel your hotel booking. Cancellation fees are compensation paid to the hotel to cover the costs already incurred for your booking. It is often the case that you pay the least if you cancel your hotel booking as early as possible. As a rule, the fees are a fixed percentage of the travel price. Many tour operators work with a sliding scale of fees. This is regulated in the general terms and conditions of the respective accommodation.
Official reasons are required in order to receive a refund of the travel costs paid without cancellation fees being charged. These include, for example, epidemics, natural disasters or travel warnings. Partial travel warnings are excluded if, for example, a travel warning has been issued for the south of a country but the hotel booked is located in the north.
If one of the above situations applies, the tour operator is legally obliged not to charge a cancellation fee. The full travel price must be refunded. In some cases, however, a voucher of the same value may be issued.
Travel cancellation insurance
Travel cancellation insurance protects you as a customer against possible financial burdens in connection with a cancellation, regardless of whether it is a flight, hotel or package tour. The insurance will reimburse you for the money you have lost, provided the reason for cancellation is covered by the insurance and you can prove it. This is also stated in the general terms and conditions of your travel cancellation insurance. If in doubt, contact your insurance company and ask in which cases you have to pay the cancellation fee yourself and when the insurance takes effect.
Cancel hotel - Conclusion
A hotel booking can be canceled for a variety of reasons. Cancellation is usually handled without any problems. The question, however, is whether this is free of charge or whether a cancellation fee has to be paid. In such cases, it is worth taking out travel cancellation insurance to be on the safe side financially.
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